Frequently Asked Questions

Once the order has been placed, it cannot be changed online. If you want to change your order, please contact us on 855-294-3435, and if it has not yet been processed we will change or re-issue a new amended order.

‌Yes, according to the return procedures outlined on our Terms of Use page. Please see the Return / Exchange section for more details.

Once we have received the item into our warehouse we try to process a refund onto the original payment card within two weeks. If payment was by check, the refund will be sent the same way. We do not offer cash refunds.

In the event the items we deliver are damaged or incorrect, you will not be charged for delivery. If you decide to keep them, anyway, we will not refund the delivery charge.

Check that all the details you have entered on the checkout page are correct. For delivery orders, the credit/debit card used online must have the same billing and shipping address.

Delivery charges are based on the total order, not on individual items.

If it is about a product you have bought from our stores, please get in touch with your local Mathis Home Customer Service office via phone or online chat. If the complaint is about an online shopping experience please call one of our customer service representatives on 1-844-294-3435 or utilize our online chat.

If your item is under warranty, please contact your local Mathis Home Customer Service office via phone 1-844-294-3435 or utilize our online chat. Please have your order confirmation email and/or customer number ready.

This is a timesaving courtesy to determine if you are within our delivery area. We do not utilize this information for any other purpose.

Absolutely. We use 128-bit encryption via a Secured Socket Layer (SSL) to provide the safest, most reliable protection. Statistically, you are at greater risk using your card over a cellular telephone!

Yes. Scheduling a service call is easy. Click on Contact Us, and fill out the email. Be sure to select the correct department from the dropdown menu. We will send you an email confirmation to let you know we've received your request.

No. Mathis Home Gift Cards may be purchased in-store only. Find a location nearest to you

You can get live assistance by clicking the chat icon in the bottom right-hand corner. If nobody is available, leave a message and they will get right back to you. Otherwise, you may call our Customer Service number at 1-844-294-3435.

We offer Doorstep Dropoff , Deluxe and Elite Delivery options. Free Doorstep Dropoff Delivery for all orders. Enjoy Free Deluxe Delivery and save big on the Elite Delivery with membership! and Elite delivery. For more details, please visit our Pickup and Delivery page.

All online order history will be listed under your account. In-store purchase history is not listed at this time, but are working to add this in the near future.

Points become eligible to use 30 days after delivery/pick up. These points can be applied to both in-store and online orders. To use points on an online purchase, please contact us at 1-855-294-3434 to speak with an Internet Sales Representative.

Unfortunately this inventory changes daily and can only be viewed in-store.

Unfortunately at this time, many vendors are backed up in production which is causing longer delays than expected. Your salesperson will provide you with updates in regards to any delays. Once your furniture arrives in stock, you will receive an email notification and/or call from your sales person to schedule delivery or pick up.